REQUIREMENTS

- 8 years of proven industry experience in Information Technology or related subjects

- Degree in Information Systems or equivalent experience. ITIL certification (advantageous)

- SAP Basis

- Ability to work as part of an agile team, inter dependant as well as independently and submit deliverables on time and in excellent quality

- Travel to Europe required (3 x 2 - 3 weeks)

- South African citizens only

 

ROLE TASKS

Operations

- Perform daily system handover and start-up tasks to ensure operational readiness of systems.

- Action and resolve IM (Incident Management) tickets.

- Action and resolve CIM (Critical Incident Management) tickets as required.

- Raise and lead tasks PM (Problem Management) tickets as identified.

- Action and coordinate CM (Change Management) tasks and tickets as required.

Planning

- Assist user departments in drafting system requirement documentation based on business processes.

Development Responsibilities

Projects:

- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements.

- Propose and review system design and evaluate alternatives.

- Review and present proposed system solution to IT Project Manager / Leader and User Management or System owner.

- Develop systems solutions in line with quality and delivery requirements

- Ensure that the following steps in the Development Cycle are executed:

- Preparation of system/technical documentation (as per ISO standards)

- Preparation of user and operation manual

- User training

- System testing/parallel runs

- System implementation

- System audits/quality assurance

Maintenance Requests:

- Ensure that all processes have been

investigated / considered in obtaining the

specifications of the user requirements.

- Propose and review system design and

evaluate alternatives.

- Review and present proposed system

solution to User Organisation.

- Ensure that the following steps in the

Development Cycle are executed:

- Preparation of system/technical documentation.

- Preparation of user and operation manual.

- User sign-off.

- Time estimating

- Time estimates have to be adhered to

according to projects and operations.

- Estimated completion time to be agreed upon

by Consultant, Project Manager and User

Organisation.

- Control

- Control all aspects of systems operations.

- Measuring actual progress against planned

objectives.

- Inform Project / Operations manager of any

deviations from approved / agreed operations

and maintenance requests.

- Regular reporting on system status.

Principal accountabilities

- Ensure that the timings set by the Project

- Manager / Operations leader are achieved.

- Ensure user satisfaction/acceptance of all

- completed systems / processes /

maintenance requests.

- Provide support to all user departments in

achieving the approved company technology

and software objectives.

- Ensure systems compatibility with agreed AG

strategies and standards.

- Ensure proper maintenance & control of the

various systems by the Database

- Administrators and SAP Basis team

- Ensure that all job streams for a system

operate correctly prior to hand over to

operations.

Leadership tasks:

- Ensure user appreciation of the principles of system development

- Provides assistance to users in evaluating system proposals