REQUIREMENTS
- 1-2 years’ working experience
- German High School Diploma
- Fluent German-speaking, including Business reading and writing
- Fluent English-speaking, including Business reading and writing
- Information Technology Qualification OR alternatively, 2 to 3 years working experience in IT, including the technical skills listed below.
- Analytical
- Basic knowledge of IT infrastructure, incl. client-server architectures
- Basic IT administration skills (e.g. LINUX / Windows)
- Experience with IT Customer service
- Experience with First level support (customer contact)
- Experience in a vehicle production or other Manufacturing environment (advantageous)
- South African citizens only
ROLE TASKS
- Provide Production Support (IT) for all German speaking Plants
- Be the telephone call receipt of IT incidents related to production issues
- Pre-qualify IT-incidents and classify additional relationships
- Fix incidents in IT systems in accordance with manuals
- Monitor IT system error messages and process accordingly
- Provide guidance throughout the Incident management processes
- Initiate the IT escalation process, when required
- Process email requests
- Serve as an “Information channel” for Management and end-users
- Work shifts as part of a team providing 24 x 7 support