REQUIREMENTS

- 5 - 10 Years’ experience

- Fluent English-speaking, including Business reading and writing

- Information Technology Qualification in operations and in IT Service Management.

- 5 to 10 years working experience in IT preferably as an IT Service Delivery Manager

- Experience with IT Audits and related topics preferred

-Ability create KPIs Reports (e.g. SQL, APEX, qlikView, qlike sense, Tableau

- MS Office, Atlassian Jira & Confluence

- High-level understanding of IT Infrastructure and Operations

- Prior experience in IT Processes, Operation and IT Service Management.

- Prior experience with IT Audits.

- Broad understanding of Enterprise Architecture concepts

- Experience with ITIL

- Experience with the Agile Methodology

- South African citizens only

 

ROLE TASKS

- Documentation of IT operation-processes and controls

- Supporting the DevOps Teams and Process Owners in providing Operational Data (e.g. KPIs) to ensure the compliance of the regulated markets (Support Audits)

- Consulting on the Company IT operation processes

- Establish a CoE (Center of excellence) for IT Operation Controls

- Ensure, drive and improve the quality of operation-process documentation

- Monitor and drive the implementation of operation process controls