TECHNICAL KNOWLEDGE AND FUNCTIONAL SKILLS
- Experience in IT Monitoring solutions
- Deep knowledge in servals monitoring technologies like Application Performance Monitoring, LogFile Analytics, Correlations and so on.
- In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows, Networks, Platforms like Databases, Web technologies, and Cloud technology (AWS, Azure, Google),
- Experience in Shell, Perl, Python and a higher programming language e.g. Java
- Understanding of integration between different technologies
- Coordination between development and support environments
- Requirements management and communication
- Experience with ITIL
- Experience with the Agile Methodology
- Functional Team Lead for IT Monitoring and IT Service Automation tools
- Consulting IT departments to find the correct monitoring solution or enhancement of existing monitoring solutions
- Collection of requirements related to new monitoring solutions
- Creating and refinement of user stories.
- Presentation and user training
- 2nd and 3rd Level Support
- Responsible for all required documentation including Operations manual, security, test concept, presentation etc.