TECHNICAL KNOWLEDGE AND FUNCTIONAL SKILLS

- Experience in IT Monitoring solutions

- Deep knowledge in servals monitoring technologies like Application Performance Monitoring, LogFile Analytics, Correlations and so on.

- In-depth working knowledge of IT Infrastructure and Platforms - Operating systems like Linux and Windows, Networks, Platforms like Databases, Web technologies, and Cloud technology (AWS, Azure, Google),

- Experience in Shell, Perl, Python and a higher programming language e.g. Java

- Understanding of integration between different technologies

- Coordination between development and support environments

- Requirements management and communication

- Experience with ITIL

- Experience with the Agile Methodology

 

RESPONSIBILITIES

- Functional Team Lead for IT Monitoring and IT Service Automation tools

- Consulting IT departments to find the correct monitoring solution or enhancement of existing monitoring solutions

- Collection of requirements related to new monitoring solutions

- Creating and refinement of user stories.

- Presentation and user training

- 2nd and 3rd Level Support

- Responsible for all required documentation including Operations manual, security, test concept, presentation etc.

- Testing