1.0 REQUIREMENTS
- A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar working experience of 1-3 years.
- Demonstrable experience as an Application Support Engineer in a related field.
- Good knowledge using T-SQL and Database management.
- Must have the following coding languages: C# and JavaScript.
- Other coding languages would be advantages i.e. Angular and/or VB.Net.
- Ability to document configuration changes and monitor performance.
- Exceptional ability to provide front end support to internal departments and web-based clients.
- Proficiency in determining the causes of application errors and repairing them.
- Ability to keep up with innovation in application design.
- Exceptional communication skills.
2.0 RESPONSIBILITIES
- Providing software application support under the supervision of your Technical Team Lead (TL).
- Performing analyses on software application functionality and suggesting improvements.
- Ensuring effective front end and back end functionality of applications.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Follow proper Release Management processes across environments to ensure continued and synchronized functionality.
- Establishing the root causes of application errors and escalate serious concerns to your TL.
- Keeping a record of configuration changes and scheduling application updates.
- Providing front end support to clients and colleagues in other departments.
3.0 AUTOMONY
- Works under general direction.
- Uses discretion in identifying and responding to complex issues and assignments.
- Receives specific direction, accepts guidance, and has work reviewed at agreed milestones.
- Determines when issues should be escalated to a higher level.