REQUIREMENTS

- Back-out Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cut-over Planning
- Fall-back Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start-Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM) Specific Technical / Functional skills
Project Management/ Agile budget experience is essential.
- Knowledge of Project Lifecycle (ITPM) and Agile Working Model - advantageous
- Knowledge of JIRA & Confluence - advantageous
- Must be able to work independently
- Strong Problem-Solving Skills and Presentation skills
- Great organizing skills and deadline-driven.
- Ability to take initiative and operate within a highly stressful environment

- South African citizens only

ROLE TASKS

- IT experience delivering operations support services
- Strong analytical and problem-solving skills with high attention to detail
- Provide general assistance to the Operations team and end-users
- Adhere to the PIC processes (Problem, Incident & Change Management
- Perform daily operations tasks and end-user support
- Creation of pertinent test documentation
- Enable end-user knowledge transfer and training
- Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team